What our customers say...

Thank you to Kim for submitting this review.  It has encouraged so many guests to come to our park, secure in the knowledge that they will experience exactly what we advertise.  Immaculate grounds and facilities, peace, quiet, relaxation and consideration for others.

Review

I have just spent 5 days on this site.
Positives
The site is immaculate, grounds and facilities
Central location to coastal resorts
Competively prices for peak season
Negatives
Thought I was at an army boot camp for 5 days
A 2 page set of rules to adhere to, 2 strikes & your off site
They try to be dog friendly but clearly not. Dogs must not go out your \”unit\” space, walk on any grass other than dog field, and be on short leads all the time
Lights out at 10pm so if you want to sit outside on your holiday after this time not allowed, even told off 1 night, we were 3 couples 47yrs – 56yrs.
Being treat like naughty school children spoilt my time there.
Children not really catered for, 1 grass area.
Queing for a shower, not enough for all the units on site.
Grass cutting and strimmjng grounds constantly.

Response

Thank you for taking the time to leave your comments on our park, particularly the immaculate grounds and facilities which we work very hard to provide for our valued customers. While we certainly do not want our beautiful park to feel like a boot camp, we do have standard park rules which we do enforce.
Rules for dog owners are clear and concise and are there to avoid any doubt or confusion as to the responsibilities of pet ownership on our park. This ensures pet owners and non-pet owners alike can enjoy their time with us.
We do not usually accept group bookings of three or more units however the person booking the pitch for you reassured us that you were not noisy. They were advised at the time of booking that this was a very quiet park and of the rules for quiet time as well as receiving a booking confirmation which also detailed this. Some guests do not realise how much sound travels at night and how loud even a quiet conversation is when conducted either outside or in an awning (particularly when someone is trying to sleep in a nearby unit). This very occasionally warrants a gentle reminder.
As a five star park there are very specific ratios to abide to in the provision of sanitary facilities which we fall well within and therefore the statement regarding the showers is factually incorrect. Obviously during school holidays and Bank Holidays the park is full and there are busier times for using these facilities.
Each caravan park is different with each person wanting different things from their holiday and we are sorry that our park did not prove suitable for you. We advertise and provide an immaculate park for those who desire a quiet relaxing break. We have guidelines for all our customers which request courtesy and consideration towards others to enable this vision to be achieved. As a result we very much enjoy welcoming the vast majority of our guests back year after year which is testament to in our other reviews.

Kim